{"xsrfToken":"d41c86538252555c6a4625eda9cc25dbf6fbb968_lout","branding":{"id":"14","key":"ccs","name":"Cloud Client Support","portalBaseUrl":"/servicedesk/customer/portal/14"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"ccs","projectId":10016,"serviceDeskId":14,"name":"Cloud Client Support","description":"<p>Welcome to our Cloud Support Portail! You can raise a Client Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"90","name":"Request For Enhancement","descriptionHtml":"","callToAction":"Request For Enhancement","introHtml":"","icon":10458,"iconUrl":"https://exense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[16],"key":""},{"id":"91","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"","icon":10491,"iconUrl":"https://exense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[16],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[91,90]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDgyYjY0Mi05Nzc1LTRjMWQtOWIwNC1kMTgwZmM2YWM0NjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5ODQyOTMsIm5iZiI6MTc0Mzk4MzA5M30.2GwNuVGNroS5etBh3ya-bN2Ei4xEx79RZXha0uuzIjY","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"d082b642-9775-4c1d-9b04-d180fc6ac463","tokenDurationInMins":20}},"reqCreate":{"id":91,"projectId":10016,"form":{"name":"Support Request","descriptionHtml":"","callToAction":"Support Request","intro":"","instructions":"","icon":10491,"iconUrl":"https://exense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10036","fieldConfigId":"10143","label":"Which are the plugins involved in the issue ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10043","fieldConfigId":"10150","label":"Please describe the current behavior of the system and the symptoms of the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10042","fieldConfigId":"10149","label":"Have you found any workaround for the problem (and if so, which) ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10040","fieldConfigId":"10147","label":"Can the problem be reproduced actively (and if so, how) ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10039","fieldConfigId":"10146","label":"How often does the problem occur ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10038","fieldConfigId":"10145","label":"When did the problem first occur ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10037","fieldConfigId":"10144","label":"Which version of STEP are you using ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10044","fieldConfigId":"10151","label":"Please describe the expected behavior of the system and the preferred way of fixing the problem (if any)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/91","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/91","calendarParams":{"firstDay":0,"date":"2025-04-07T01:44:53+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDgyYjY0Mi05Nzc1LTRjMWQtOWIwNC1kMTgwZmM2YWM0NjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5ODQyOTMsIm5iZiI6MTc0Mzk4MzA5M30.2GwNuVGNroS5etBh3ya-bN2Ei4xEx79RZXha0uuzIjY","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"d082b642-9775-4c1d-9b04-d180fc6ac463","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=exense","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d41c86538252555c6a4625eda9cc25dbf6fbb968_lout","baseUrl":"https://exense.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://exense.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d082b642-9775-4c1d-9b04-d180fc6ac463","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1d6ffb2668954a848768995e7d1f5ba3","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}